SMS Privacy Policy and Terms and Condition

SMS Privacy Policy and Terms of Service

Website: balancedhealthmbs.com

Effective Date: 7/31/2026

SMS PRIVACY POLICY

1. Information We Collect

When you opt in, we may collect:

• Mobile      phone number 
• Name      (if provided) 
• Message      content 
• Opt-in      and opt-out records 
• Communication      timestamps 

2. How We Use Information

Your information is used only to:

• Send      relevant service-related messages 
• Respond      to your inquiries 
• Maintain      communication records 
• Comply      with legal and carrier requirements 
• Improve      service communication 

3. No Marketing Sharing

We do not sell or share your phone number with third parties for marketing purposes.

4. Third-Party Providers

We may use secure service providers to deliver SMS messages. These providers are contractually restricted from using your data for any other purpose.

5. Data Retention

• Opt-in      records: retained for compliance (minimum 4 years) 
• Opt-out      records: retained to prevent re-contact 

6. Security

We use reasonable safeguards to protect your data. Do not send sensitive personal or financial information via SMS.

7. Your Rights

You may:

• Opt      out anytime (STOP) 
• Request      confirmation of consent status 
• Request      deletion (subject to legal requirements) 

8. Contact

Website: balancedhealthmbs.com

SMS TERMS OF SERVICE

1. Program Description

Balanced Health (“we,” “us,” or “our”) provides SMS communications to patients and users (“you”) regarding healthcare-related services. This includes appointment coordination, follow-ups, care updates, and general service-related communication.

Our SMS program is conversational, meaning we use text messaging to respond to your inquiries, assist with scheduling, and provide updates related to your care or requests.

2. Message Types

By opting in, you may receive:

• Appointment      confirmations and reminders 
• Follow-up      messages related to consultations 
• Responses      to your inquiries via text 
• Service-related      notifications and updates 
• Care      coordination messages 
• General      administrative communications 

3. Message Frequency

Message frequency varies depending on your interaction with our service. Active users may receive 3 or mulitple messages per week depending on ongoing communication.

4. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan. We do not charge for SMS messages.

5. Opt-Out Instructions

You may opt out at any time by:

• Replying      STOP to any message 
• Requesting      removal via our website 

After opting out, you will receive one confirmation message. No further messages will be sent unless you opt in again.

6. Help Instructions

Reply HELP to any message or visit: balancedhealthmbs.com

7. Supported Carriers

Supported by major U.S. carriers. Delivery may vary depending on carrier conditions. We are not responsible for delayed or undelivered messages.

8. Consent Not Required

Consent to receive SMS messages is not required to use our services.

9. Changes to Terms

We may update these terms at any time. Continued use of SMS services indicates acceptance of updates.